Frequently Asked Questions

Everything you need to know about shopping with Pine Street Clinic.

What is the typical shipping timeframe for my order?

Standard domestic orders are processed within 2-3 business days. Once shipped, you can expect your package to arrive within 5-7 business days depending on your location.

What is your return policy for apparel?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please visit our returns portal to initiate a prepaid shipping label.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Are your materials sustainably sourced?

Yes, Pine Street Clinic is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our current collection to reduce our environmental footprint.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.